Shipping policy

SHIPPING

We currently ship within the United States.

Please allow 3–7 business days for order processing and packing before shipment.

Orders within the U.S. over $75 qualify for free shipping.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Once an order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier. Windy City Scents is not responsible for delays, lost packages, stolen packages, or packages marked as delivered by the carrier, and refunds will not be issued for orders after the carrier has assumed responsibility.

LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it, please first check around your property, with household members or neighbors, and contact the shipping carrier directly.

For USPS deliveries:

• USPS tracking may occasionally show a package as delivered before it physically arrives. We recommend allowing one additional business day.

• Contact your local USPS post office directly for delivery details. Your local office may be able to confirm the delivery location or provide additional information using the package tracking number.

For UPS deliveries, please contact UPS directly and initiate a claim or package investigation using your tracking information.

Windy City Scents does not issue refunds for packages that are lost, stolen, delayed, or marked as delivered once they are in the possession of the shipping carrier.

In certain circumstances, we may choose to offer a replacement as a courtesy on a case-by-case basis. Any replacement is at the sole discretion of Windy City Scents and is not guaranteed.