Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!
Shipping & Returns
How long does shipping take?
We offer standard shipping, which typically takes 5-7 business days for delivery. You’ll receive tracking details once your order has been dispatched.
Do you ship internationally?
No. Not at this time.
My candle was lost or damaged. Do I get a refund?
If your candle arrives damaged, please contact us with photos of the product and packaging. We’ll review the issue and determine the appropriate resolution. Refunds or replacements are not guaranteed.
For lost packages, please contact the shipping carrier directly to file a claim. Windy City Scents is not responsible for packages that are lost, stolen, or missing after the carrier has marked them as delivered.
What is your return policy?
All sales are final. Due to the small-batch and limited nature of our products, Windy City Scents does not accept returns or exchanges.
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can make it right.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.