Refund policy

RETURNS & REFUNDS

Your satisfaction matters to us.

Due to the nature of our products, all Windy City Scents sales are final. We do not accept returns or exchanges and do not issue refunds for change of mind, scent preference, or products that have been used.

If your order arrives damaged, defective, or incorrect, please contact us at info@windycityscents.com within 5 days of delivery. Include your order number and photos of the product and packaging so we can review the issue.

Approved claims may be resolved with a replacement, store credit, or refund at the discretion of Windy City Scents.

Please note that shipping delays, lost or stolen packages, and packages marked as delivered by the carrier are covered under our Shipping Policy and are not eligible for refunds once the order has been accepted by the shipping carrier.

We want you to enjoy your Windy City Scents experience, so if something isn’t right with your order, please reach out and give us the opportunity to make it right.